Frequently Asked Questions
Answers to all your questions about tegem
From opening an account to payments, bonuses, and security — find detailed answers to the most frequently asked questions about tegem here.
tegem is a safe and transparent online entertainment platform for players in Bangladesh. We receive thousands of questions every day — covering everything from account registration to depositing with bKash, understanding bonus terms, and responsible gaming. On this page we have given honest and straightforward answers to all those questions so you can make decisions quickly. If you cannot find the answer to your question, contact our 24/7 live chat support — we are always ready to help in Bengali.
Account and Registration
To open an account on tegem, you need an active mobile number and an email address. Just fill in your name, date of birth, and password on the registration form and your account will be ready within a few minutes. Please note that tegem is only for people aged 21 and above.
No. Under tegem's rules, only one account is allowed per person. Attempting to create multiple accounts may result in all accounts being cancelled and any deposited funds being forfeited. This rule is strictly enforced in the interest of fair play.
Go to the tegem Login page and click on the "Forgot Password" option. A password reset link will be sent to your registered email. The link is valid for a limited time, so use it promptly. If you have trouble, contact our live chat support.
To ensure security and fair play, tegem may occasionally need to verify your identity. In such cases, a scan of your national ID card or passport may be requested. Large withdrawals may be delayed if verification is not completed, so it is a good idea to have your documents ready in advance.
Yes, tegem is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. Login, deposit, withdrawal, and playing games — everything can be done from mobile. Even without a separate app, the mobile browser gives you the full experience.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases the money is added to your tegem account within a few seconds to a few minutes at most. If there is a network issue, it may take 5-10 minutes. If the money still has not arrived after that, contact live chat.
On tegem, both the minimum deposit and minimum withdrawal are ৳500. This same rule applies regardless of whether you use bKash, Nagad, Rocket, or Upay. Keep this limit in mind if you want to make smaller transactions.
The standard processing time for withdrawals on tegem is 15 minutes to 2 hours. Most requests are completed within this timeframe. During peak hours or if account verification is required, it may take slightly longer.
tegem does not charge any transaction fees of its own. However, bKash, Nagad, Rocket, or Upay may deduct a small fee under their own policies — this is the payment provider's own policy, not tegem's. Check the fees in the relevant app before making a transaction.
Yes, Nagad is fully supported — for both deposits and withdrawals. bKash, Rocket, and Upay can also be used. When withdrawing, make sure you are using the same mobile number that is registered with your account.
No. Wagering requirements apply only to bonus funds. Your own deposited money can be withdrawn at any time, unless a bonus offer was linked to that deposit and you accepted that bonus. Check the terms of each bonus separately.
Games and How to Play
You can bet on BPL and all major cricket tournaments on tegem. You can place bets both before the match starts and during the match (live betting). You can bet on various markets such as match winner, top batsman, and total runs. Visit the cricket page for more details.
RTP, or Return to Player, is a game's long-term average payback rate, which is set by the game developer (such as Pragmatic Play or PG Soft) — not tegem. tegem only hosts the games. The RTP for each game can usually be found in the game's information menu.
In live casino, a real dealer broadcasts live from a studio and you watch the live video on your screen and place bets. Providers such as Evolution Gaming and Ezugi offer this service. With a good internet connection, live games can also be enjoyed from mobile.
Yes. Aviator is a popular crash game made by Spribe, available on tegem. In this game a plane flies and a multiplier keeps increasing — you need to cash out before the plane crashes. Due to its simple rules and fast rounds, it is quite popular among Bangladeshi players.
In fishing games (such as Bombing Fishing) you shoot bullets to catch fish — each fish has a different value. Catching bigger and special fish gives more rewards. The key strategy in this game is balancing the cost of buying bullets against the amount you win.
Bonuses and Promotions
New members on tegem get a 200% bonus on their first deposit, up to ৳8,000. That means if you deposit ৳4,000 you get another ৳8,000 as a bonus, letting you start with a total of ৳12,000. The bonus is added to your account automatically.
A 15x wagering requirement means you need to wager 15 times the bonus amount before you can withdraw it. For example, for a ৳1,000 bonus you would need to place a total of ৳15,000 in bets. Once this requirement is met, the bonus funds convert to real money.
There is no separate application needed for tegem's VIP program — by playing regularly you are automatically moved up through Bronze, Silver, Gold, Platinum, and Diamond levels. Weekly cashback increases at higher levels — from up to 0.2% at Bronze to 1.2% at Diamond.
The applicability of a bonus depends on the terms of each offer. Some bonuses are specific to slots or casino games, while others can also be used for sports betting. It is worth reading the detailed terms of an offer carefully before claiming it.
VIP members receive cashback on their net losses each week. Cashback is usually added to the account automatically on a set day of the week. The higher your VIP level, the higher the cashback rate — up to 1.2% at Diamond level.
Security and Responsible Gaming
Yes. tegem uses SSL encryption technology to keep all information secure. Your personal and financial information is not shared with third parties. Visit the Privacy Policy page for more details about our privacy policy.
Watch out for these signs: you are spending more than your budget, you are placing more bets to recover lost money, your focus is drifting from family or work, or you feel restless when you are not playing. If you notice these feelings, take a break and seek professional help.
Yes. tegem takes responsible gaming seriously. You can set weekly or monthly deposit limits on your account if you wish. For a temporary break or full self-exclusion, contact our support team. More details can be found on the Responsible Gaming page.
tegem is only for people aged 21 and above. Age is verified at registration and ID documents may be requested when needed. If there is a minor in your household, use protective software on your device and keep your login details secure.
tegem's 24/7 live chat support provides service entirely in Bengali. Live chat can be started from any page on the site. To contact us by email, write to [email protected]. We are ready to respond quickly to any issue related to your account, payment, or gaming.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week.
Feel free to get help with any question or issue.
24/7 Live Chat Support in Bengali