tegem Terms and Conditions

These terms and conditions ("Terms") apply to every individual ("User") who uses the tegem platform and its related services ("Services"). By accessing the tegem website or app, or by creating an account, you are considered to have read, understood and agreed to comply with these Terms in full.

If you do not agree with any part of these Terms, please refrain from using tegem services. These Terms are written in Bengali and have been created specifically for users in the Bangladesh market.

tegem is committed to ensuring the highest quality of service for its users as a safe and reliable online entertainment platform. You are requested to read this entire document carefully before you start using our services.

A valid account must be created in order to use tegem services. It is the user's responsibility to keep all information provided at registration accurate, complete and up to date.

2.1 One Account Policy

Each individual may create only one account. Having more than one account per person is strictly prohibited. If multiple accounts are detected, all associated accounts will be closed and any bonuses earned may be forfeited.

2.2 Account Security

It is your responsibility to keep your password and login details completely confidential. You must not allow anyone else to use your account. If you suspect any unauthorised use of your account or a security breach, you must notify our support team immediately.

2.3 Identity Verification

tegem reserves the right to verify a user's identity at any time. If the required documents for identity verification are not provided, the account may be temporarily suspended. The verification process is protected by SSL encryption.

The following eligibility requirements must be met to use tegem services:

• The user must be at least 21 years of age or older. Only individuals aged 21 and above may use this platform.
• The user must be legally eligible to use online gaming services.
• The account must be created in your own name and for your own benefit — not on behalf of anyone else.
• An account cannot be created if the user's name appears on any list prohibited by tegem.

For age verification, tegem may request a national identity card, passport or other government-issued document. If underage use of an account is discovered, the account will be closed immediately.

4.1 Deposit Rules

The following payment methods can be used to deposit funds at tegem: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500.

• Deposit transactions are generally completed within a few minutes.
• Depositing funds from a third party's account is strictly prohibited — only an account registered in the user's own name may be used.
• tegem reserves the right to hold any suspicious transaction pending verification.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Withdrawals will only be made to the payment account that was used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Winnings from a bonus cannot be withdrawn until the wagering requirements for that bonus have been met.
• If fraud or money laundering is suspected, tegem may suspend the withdrawal and conduct an investigation.

tegem offers a variety of bonuses and promotions for its users. Each bonus offer has its own terms that the user must follow.

5.1 Welcome Bonus

New members have the opportunity to receive a 200% bonus of up to ৳8,000 on their first deposit. The following conditions apply to claiming this bonus:

• The wagering requirement for the bonus is 15 times (15x) — meaning you must wager 15 times the bonus amount before withdrawing.
• The bonus can only be claimed once per account.
• If the bonus is not used within the specified time, it will expire.
• Bonus funds cannot be withdrawn directly — they can only be used for gaming.

5.2 VIP Program

tegem's VIP program has 5 levels that give users the opportunity to advance based on their regular gaming activity:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.7%
• Platinum: Weekly cashback up to 1.0%
• Diamond: Weekly cashback up to 1.2%

VIP level is determined based on the user's overall gaming activity and loyalty. Turnover thresholds do not apply separately.

5.3 General Bonus Terms

• tegem reserves the right to change, suspend or cancel any bonus offer at any time.
• If bonus abuse or fraud is proven, the bonus will be forfeited.
• If bonuses are collected using multiple accounts, all accounts will be closed.

All games available on tegem (slots, fishing, casino, cricket betting, etc.) are operated in accordance with fair play principles. The rules for each game are displayed within the game interface.

• Game outcomes are determined by a Random Number Generator (RNG).
• If a game is cancelled due to a technical error, the amount wagered will be refunded.
• If the internet connection is lost during a game, the result will be determined based on the last confirmed state of the game.
• tegem's system records will be considered final.
• Using any betting software, bots or automation tools is prohibited.

6.1 Cricket Betting

Betting is available on various international cricket matches including BPL, IPL, T20 World Cup and ICC tournaments. No bets placed after the betting market has closed will be accepted. If a match is cancelled, the amount wagered on the related bets will be refunded.

The following activities are strictly prohibited on tegem and may result in permanent account closure:

• Conducting money laundering or any other illegal financial activity.
• Engaging in fraud, deception or exploiting vulnerabilities in the platform.
• Creating multiple accounts or using another person's account.
• Using automated software, bots or hacking tools.
• Colluding with other players to influence game outcomes.
• Creating an account using a false identity or false information.
• Operating an account on behalf of a minor.
• Harassing tegem staff or other users.

If such activities are detected, tegem reserves the right to close the account immediately and notify the relevant authorities if necessary.

tegem places the highest importance on the privacy of users' personal information. We use SSL encryption and modern security technology to keep your information safe.

Users' personal information is not sold or shared with any third party, however information may be provided in response to legal obligations or requests from regulatory bodies.

To learn more about data protection, please read our Privacy Policy page.

tegem believes that gaming should be an enjoyable form of entertainment — not a source of addiction. We give responsible gaming the highest priority.

• If you feel that gaming is having a negative impact on your life, contact the support team right away.
• Users can request to temporarily set deposit limits, betting limits or suspend their account activity themselves.
• The self-exclusion option can be activated at any time.
• Seeking professional help to overcome gaming addiction is recommended.

To learn more about responsible gaming, please read our Responsible Gaming page.

tegem strives to provide its services without interruption and free of errors, however tegem will not be held responsible for the following:

• If a game is disrupted due to problems with the user's internet connection, device or software.
• For problems caused by unexpected technical errors or third-party service providers.
• If services are disrupted due to natural disasters or other uncontrollable circumstances.
• If loss occurs due to the user's own negligence or failure to keep account details secure.

In the event of any dispute, tegem's system logs and records will be treated as final evidence.

11.1 Closure by User

A user may request to close their account at any time. Any remaining balance must be withdrawn before the account is closed. Funds not withdrawn can be claimed after a specified period through the support team.

11.2 Closure by tegem

tegem may close an account at any time for the following reasons:

• Violation of the Terms and Conditions.
• Evidence of fraud or deception.
• Failure to complete identity verification or providing false information.
• Participation in illegal activities.
• The account remaining unused for a prolonged period.

tegem may also close any account with 30 days' notice without giving a reason. Immediate closure applies in cases of fraud.

tegem reserves the right to modify these terms and conditions, in part or in full, at any time. Users will be notified of significant changes via email or site notification.

Continued use of the platform after updated terms and conditions are published will be considered as the user's acceptance of the new terms. Therefore, it is recommended to check this page regularly.

For any questions or clarifications, please contact our support team. Our email: [email protected]. We provide live chat support in Bengali 24 hours a day, 7 days a week.