tegem's Privacy Policy

1 Introduction and Scope

tegem ("we", "our", or "platform") holds your privacy in the highest regard. This Privacy Policy ("Policy") applies to the use of the tegem.cam website and all related services. When you create an account on our platform, play any game, place bets, or contact customer support, you agree to the terms of this Policy.

The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, how long we retain it, and how we keep it secure. tegem believes that a transparent and accountable data management policy is the foundation of a trustworthy platform.

2 Information We Collect

We collect several types of information to operate our services properly and improve your experience. These are explained by category below.

2.1 Information You Provide Directly

When you register or contact us, you may provide the following information:

• Full name, email address, and date of birth
• Username and password
• Payment method details — bKash, Nagad, Rocket, or Upay number
• A copy of your national ID or passport for identity verification (as part of the KYC process)
• The content of messages and requests sent to customer support

2.2 Automatically Collected Information

When you browse our platform, certain information is recorded automatically:

• IP address and device type (mobile, desktop, etc.)
• Browser type and operating system
• Page visit time, duration, and navigation path
• Data obtained from cookies and similar tracking technologies
• Login and logout timestamps

2.3 Transaction-Related Information

Complete records of your deposits, withdrawals, and betting activity are stored on our servers. This is essential for financial security, fraud prevention, and legal compliance.

3 Purpose of Data Collection

We use your information for the following legitimate purposes:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To manage the minimum ৳500 deposit and withdrawal and related financial transactions.
• Identity Verification (KYC): To prevent access by minors and enforce the "for users aged 21 and above only" policy.
• Customer Support: To resolve issues and answer questions through 24/7 live chat support.
• Fraud and Scam Prevention: To detect unusual activity and keep the platform and users safe.
• Personalized Experience: To analyze your preferences and usage patterns and present more relevant games and offers.
• Legal Compliance: To stay in line with applicable laws and regulations.
• Technical Improvement: To test and improve the platform's performance, security, and usability.

4 Cookie Policy

The tegem website uses cookies and similar technologies (such as local storage and session tokens). Cookies are small text files stored in your browser that help us remember your preferences and improve the quality of our service.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. The website will not function properly without these cookies.
• Analytics Cookies: We use these to collect information on how many times each page is viewed and where users spend the most time, allowing us to improve our service.
• Preference Cookies: Used to remember your language, theme, or layout settings.

You can control or disable cookies by changing your browser settings. However, this may affect the availability of some features.

5 Data Sharing and Third Parties

tegem does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, Rocket, and Upay.
• Game Providers: Minimum necessary information may be exchanged with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to manage game sessions.
• Legal Authorities: Information may be disclosed to relevant authorities due to a legal order or statutory obligation.
• Technology Partners: Cybersecurity, hosting, and server service providers have access to limited information under strict confidentiality agreements.

6 Data Security Measures

tegem follows industry-standard technology and processes to ensure the security of your information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
• Encrypted Storage: Sensitive data including passwords is stored in encrypted form — no staff member can view it directly.
• Two-Factor Authentication (2FA): Two-step authentication is available to enhance account security.
• Firewall and Intrusion Prevention: Our server network is protected by advanced firewalls and real-time threat detection systems.
• Regular Security Audits: Third-party security experts regularly test our systems.
• Staff Training: All members of our team receive regular training on privacy and data protection.

7 Data Retention Period

We retain your information only for as long as it is necessary or legally required. General guidelines:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial transaction records are retained for a set period after account closure due to legal requirements.
• KYC Documents: Copies of identity verification documents are kept for a specific period in accordance with regulatory requirements.
• Marketing Data: Deleted within a reasonable time once you withdraw your consent.

After the retention period expires, data is securely deleted or anonymized.

8 Your Rights

tegem believes that you should have full control over your own information. You have the following rights:

8.1 Right to Access

You may ask us at any time what information we hold about you and request a copy of that information.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you have the right to have it corrected. Many corrections can be made directly through your account settings.

8.3 Right to Deletion

You may request deletion of your information by closing your account. Information that is not subject to a legal obligation will be deleted within a reasonable time.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes (such as marketing). Your objection will be recorded and acted upon accordingly.

8.5 Right to Data Portability

You may request to receive your information in a readable format.

9 Privacy of Minors

tegem is a responsible platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age at registration and confirm identity through the KYC process when necessary. If we become aware for any reason that a minor is using our platform, we will immediately close that account and delete the related information.

If you believe a minor is using our services, please let us know.

10 Marketing Communications and Consent

If you consent to marketing communications (promotional offers, bonus updates, new game notifications) at the time of registration, we may send information to your email.

• You can stop this service at any time by clicking the "Unsubscribe" link at the bottom of any email.
• Even after withdrawing marketing consent, transactional and important messages may still be sent.
• We never send spam or unsolicited messages.

11 Policy Change Notifications

tegem reserves the right to update this Privacy Policy when necessary. If a significant change is made, we will:

• Post a notice in a prominently visible location on the website.
• Send a notification email to registered users.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes indicates that you have agreed to the new policy. We therefore recommend reviewing this page regularly.

12 International Data Transfers

If our servers or service providers are located outside Bangladesh, your information may be transferred to another country. We ensure that any such transfer is always:

• Carried out within the scope of applicable law.
• The receiving party maintains equivalent data protection standards.
• Data is sent in encrypted form.