tegem Responsible Gaming — Your Safety Is Our Priority
tegem believes that setting limits is essential for healthy entertainment. Stay in control at all times through deposit limits, self-exclusion, and time-out features.
Why Is Responsible Gaming Important?
Online casino and betting is exciting entertainment, but it only stays enjoyable when you play mindfully. Responsible gaming is a core principle of the tegem platform. We want every user to enjoy a safe, happy, and balanced experience.
When gaming crosses the line from simple entertainment into addiction, it can have a deep impact on personal relationships, financial health, and mental wellbeing. That is why tegem provides a range of protective tools and resources so you can always stay in control of your play.
Remember — gaming is a form of entertainment, not a source of income. Before each session, set yourself a budget and a time limit and stick to them. Building responsible gaming habits is essential for your long-term happiness and health.
Our Protective Tools
tegem gives you all the tools you need to play responsibly.
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded, keeping your budget protected. Reducing a limit takes effect immediately; increasing one requires a 72-hour waiting period.
Time-Out
If you feel you need a break, you can temporarily suspend your account for any period from 24 hours up to 6 weeks. During this time, login and transactions will be completely disabled.
Self-Exclusion
For long-term protection, you can activate self-exclusion for a period of 6 months up to 5 years. During this period your account will be completely inactive and no promotional messages will be sent to you.
Betting History Review
You can view all your previous transactions, deposits, withdrawals, and game history at any time. Understanding your spending patterns is the first step toward making informed decisions.
Reality Check Reminder
A pop-up reminder will appear at set intervals to let you know how long you have been playing. This helps raise awareness about spending too much time on gaming.
24/7 Support
Our Bangla-speaking live chat support team is available at any time for any concern or issue. If gaming becomes a problem, reach out for direct help — we will listen without judgement.
Age Verification Is Mandatory
tegem strictly prohibits providing any gaming services to users under 21 years of age. Age is verified when an account is opened, and additional ID documents may be requested in any suspicious case.
If you suspect a minor you know is using this platform, please notify our support team immediately.
Protection of Minors
Keeping children and teenagers safe from online gaming is everyone's responsibility in the family. The following steps can be taken:
- Install parental control software on your device to prevent minors from accessing this site.
- Never share your tegem account password and make it a habit to log out.
- Keep bank cards and mobile banking apps (bKash, Nagad) out of children's reach.
- Have open conversations with your children about the risks of online gaming.
Check Yourself
The questions below will help you build awareness about your gaming habits.
If you answer "Yes" to one or more of the questions below, it would be wise to take a time-out or contact support:
- Are you placing increasingly larger bets in an attempt to recover money you have lost?
- Is gaming affecting your relationships with family, friends, or your work?
- Are you borrowing money or diverting funds from essential expenses for gaming?
- Do you feel restless or irritable when you try to stop gaming?
- Are you spending much more time or money than you planned?
- Are you hiding your gaming from the people close to you?
These questions are not a substitute for professional diagnosis. If you are concerned, please seek help from a qualified counsellor or contact us via live chat.
Tips for Healthy Gaming Habits
Follow these simple rules to play responsibly.
Set a Budget
Before each gaming session, allocate a specific amount of money that you can afford to lose. Do not exceed this limit.
Stick to a Time Limit
Decide in advance how long you will play each day and use a timer. Avoid playing for long periods without a break.
Accept Losses
View gaming as an entertainment expense rather than expecting to make a profit from it. Do not place more bets in an attempt to recover lost money.
Never Bet on Emotion
Never game when you are angry, sad, anxious, or under the influence of alcohol. Play when you are in a healthy state of mind.
Take Breaks
Take at least a 15-minute break every hour. Spending time with family, exercising, and pursuing other hobbies helps keep gaming in balance.
Never Play with Borrowed Money
Never game by taking on debt or dipping into essential savings. Only use surplus funds.
Help Is Always Available
If gaming becomes a problem, you do not have to face it alone — we are here for you.
Live Chat Support
tegem's Bangla-speaking support team is available 24 hours a day, 7 days a week. Feel free to talk to us about any gaming-related concern.
Email Support
Email us for confidential support:
[email protected]
Account Protection
To activate deposit limits, self-exclusion, or a time-out, go directly to your account settings or let our support team know.
How Do I Activate Self-Exclusion?
Activating self-exclusion is very simple and takes effect immediately. Follow the steps below:
- Log in to your tegem account.
- Go to the "Responsible Gaming" section in your account settings.
- Choose your preferred duration — 6 months, 1 year, 2 years, or 5 years.
- Confirm your identity and click the "Confirm" button.
- The exclusion will take effect immediately and you will receive a confirmation email.
Self-exclusion cannot be cancelled before the period expires. Contact us via live chat for any assistance.
Responsible Gaming FAQ
Answers to common questions are provided below.
Enjoy Safely,
Play Responsibly
Use our tools to keep every experience on tegem enjoyable. View the FAQ for more information or explore our games.